started by grockle on 24th July, 2012, 7:19 am
ba14eagle wrote:I am not surprised to hear of your problems with Dapol, Ian.
I had an N gauge class 67 and it died after about 3 months - luckily, the shop where I bought it were very helpful in getting Dapol to replace it. However, my Dad bought an n gauge Hymek last May and this has got an issue with its running (apparently something to do with the motor bearing) and Dapol do not want to know because its gone over its 3 month warranty - what a load of cobblers! 3 month warranty! Ridiculous. He is now seriously considering cancelling his pre-orders for the forthcoming class 22 & class 33.
Shoppers are being sold short when expensive electrical goods break down. If a TV or fridge packs up just one day after an initial one-year guarantee, customers are told they have to pay for the repair - but the truth is that retailers may be liable for up to six years.
Consumer experts say retailers are exploiting ambiguous legislation to wriggle out of their responsibilities. Ministers, however, claim the law is quite clear. The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase.
Which? - formerly the Consumers Association - says consumers should argue strongly with retailers when a product breaks down within six years. The Sale of Goods Act doesn't define how long specific products should last, because different products have different life spans. But a survey by Which? of manufacturers into how long they believe different types of appliance should last made interesting reading. All of them said their goods should last five years or more.
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